The agreement between you and Nalevra. We have written it to be read — what the platform does, what it deliberately does not do, and what each of us is responsible for.
Effective: 7 August 2026
These terms govern your use of the Nalevra platform at nalevra.com (the "Service"). The Service is provided by Nalevra Limited, a company incorporated in the Federal Republic of Nigeria ("Nalevra", "we", "us", "our"). By creating an account or using the Service you accept these terms. If you do not accept them, please do not use the Service.
If you are using Nalevra for an organisation, you confirm you have authority to bind that organisation, and "you" in these terms means both you and that organisation.
Still to add. RC registration number and registered office address for Nalevra Limited. These should appear here and in the Privacy Policy, and should match what appears on invoices once billing begins.
Nalevra is a compliance intelligence platform. We help organisations understand their compliance posture, find gaps, manage obligations, and prepare for investor and regulatory scrutiny — through structured assessments, AI-generated analysis, and human-reviewed verification.
We are not a law firm. We do not give legal advice, we do not act for you before any regulator or court, and no lawyer–client relationship arises from your use of the Service. Individual members of our team may hold legal qualifications; they are not acting as your lawyers.
Everything the platform produces — scores, gap findings, roadmaps, document checklists, verified outcomes — is an assessment tool. It reflects the information you give us and the frameworks we apply to it. It does not replace the judgement of qualified counsel or a compliance professional who knows your specific circumstances.
Which features you can access depends on your plan. We may change the scope of the Service, and will give reasonable notice of any change that materially reduces functionality you are paying for.
Nalevra is currently offered in free early access. During this period:
Your data is not treated as disposable during early access. Retention, security, and your data protection rights are governed by the Privacy Policy exactly as they would be in a paid service.
Nalevra uses artificial intelligence — including large language models provided by Anthropic — to analyse your responses and generate reports, findings, roadmaps, and policy documents. This processing is largely automated.
AI output can be wrong. It may contain errors or omissions, or produce guidance that does not fit your jurisdiction, sector, or facts. Output quality depends heavily on the accuracy and candour of your answers: vague or optimistic input produces unreliable analysis.
You are responsible for:
We are not liable for consequences arising from reliance on AI-generated output that has not been independently reviewed. Where the Verification Service has been used, a qualified human reviewer — not the model — is the source of the verified opinion.
Verification gives you the independent opinion of a qualified compliance reviewer, based on the information and evidence you submit at the time of review. This section sets out its basis and its limits.
It is a point-in-time opinion. Not a legal determination, not a regulatory certification, and not a licence or accreditation of any kind.
It is not a guarantee of compliance. A positive outcome does not mean you comply with any law. It cannot account for information you did not disclose, changes in the law after the review date, changes in your own practices after that date, or the view a particular regulator or court may take.
It does not shield you from regulators. We and our reviewers disclaim liability for any investigation, enforcement action, fine, penalty, or loss suffered by you or anyone else, whether or not you obtained verification and whatever its outcome. Verification is not a defence in any proceeding.
Reviewer independence. Reviewers are independent professionals. Their opinion is their own and is not the legal or commercial opinion of Nalevra.
Third parties and public certificates. Verification is provided for the subscribing organisation. If you choose to share a public verification certificate, you control that decision and the link. Investors, customers, regulators, and counterparties should not treat a certificate as a representation of legal compliance, and we accept no duty of care or liability to them. We may withdraw or mark a certificate as invalid if it was obtained through materially inaccurate information.
Expiry and revision. Verifications expire as stated on the certificate. You may challenge a finding through the revision process; a reviewer will reconsider, but is not obliged to reach the conclusion you prefer.
To use Nalevra you must:
Do not share an account. Each person using Nalevra Command should have their own login, so that the audit trail means something.
Command turns your findings into a managed compliance programme: obligations, owners, evidence, monitoring, and reporting.
You are responsible for the accuracy of what you record in Command — obligation statuses, owner assignments, evidence, and dates. We do not independently verify data you enter. Reports generated from Command, including the Investor Pack, reflect what you recorded at the time of generation, and we accept no liability for their use in fundraising, procurement, or regulatory submissions.
Where you invite colleagues, you are responsible for the roles you grant them and for removing access when they leave your organisation.
You agree not to:
Yours. You keep ownership of everything you submit. Reports, analyses, roadmaps, and documents generated specifically for your organisation from your data belong to you, and you may use, adapt, reproduce, and share them for your own business purposes — including giving them to your investors, customers, auditors, and advisers.
Ours. We keep all rights in the platform itself: the software, assessment frameworks, scoring methodology, question bank, prompts, interface, and underlying templates and models. You get a limited, non-exclusive, non-transferable licence to use the Service for its intended purpose while your account is active.
Feedback. If you send us ideas or suggestions, we may use them to improve the Service without obligation to you. This does not give us any right to your confidential data.
Where we handle personal data to run our own business — your account, billing, support — we act as a data controller, and the Privacy Policy explains how.
Where you upload personal data about your own employees, customers, or data subjects — for example when you name an obligation owner or attach evidence — you are the controller and we act as a processor on your documented instructions. In that role we will: process such data only to provide the Service; keep it confidential; apply the security measures described in the Privacy Policy; use only the sub-processors listed there; assist you with data subject requests and breach notification so far as reasonably practicable; and delete or return the data on termination, subject to legal retention obligations.
If your regulator or your own customers require a separate written data processing agreement, contact legal@nalevra.com and we will put one in place.
Current pricing is published at nalevra.com/pricing. While the Service is in free early access (section 4) no charges apply.
When charging begins: prices are stated inclusive or exclusive of tax as shown at checkout, and you are responsible for any VAT, withholding tax, or similar charge that applies where you are. Payment is processed by Paystack or Stripe depending on your location; we do not store your full card details. You authorise us to charge your chosen payment method for the fees you incur.
Subscriptions renew automatically for successive periods unless cancelled before the renewal date, and we will remind you by email before a renewal charge. We may change prices with at least 30 days' notice; if you do not accept a change you may cancel before it takes effect. If a payment fails we may suspend access until it is resolved; fees already incurred remain payable.
You may cancel a subscription at any time in your account settings or by emailing legal@nalevra.com. Cancellation takes effect at the end of the current billing period; you keep access until then.
One-off purchases. If you have not yet generated the report or documents you paid for, email us within 14 days and we will refund you in full. Once a report or document suite has been generated, it has been delivered and is not refundable, except where a right below or applicable law says otherwise. Verification fees are not refundable once a reviewer has begun work.
Consumers in the EU, UK, and comparable jurisdictions. You normally have 14 days to withdraw from a distance contract. Because our output is digital content delivered immediately, by asking us to generate a report or documents you request immediate performance and acknowledge that you lose the right to withdraw once generation is complete. Nothing else in this section removes a right you hold as a consumer under mandatory law.
If something has gone wrong — a report failed to generate, you were charged twice, the Service did not do what we said it would — tell us. We would rather resolve it than stand on a clause.
We treat what you submit — assessment answers, evidence, company data, programme details — as confidential. We do not disclose it except as described in the Privacy Policy, as you direct, or as the law requires.
Your outputs are confidential to your organisation. You control who you share them with, including anyone you send a public verification link to.
We aim to keep the Service available and to fix faults promptly, but we do not commit to a specific uptime figure and we do not offer a service credit regime. Maintenance, third-party outages, and faults will sometimes interrupt access.
Support is by email at legal@nalevra.com or through the platform. We aim to respond within two working days.
Except where mandatory law provides otherwise, the Service is provided "as is" and "as available", without warranty of any kind, express or implied. To the fullest extent permitted by law we disclaim the implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, and non-infringement.
We do not warrant that the Service will meet your requirements, that it will be uninterrupted, timely, secure or error-free, or that its output will be accurate, complete, or suitable for your circumstances.
Section 21 explains the rights this cannot take away from you.
Nothing in these terms limits liability that cannot lawfully be limited — including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, and for any other liability that applicable law does not permit us to exclude.
Subject to that, and to the fullest extent permitted by law, we and our affiliates, officers, employees, agents, reviewers, and licensors are not liable for indirect, incidental, special, consequential, or punitive loss, including loss of profit, revenue, data, business opportunity or goodwill, or for regulatory fines and penalties, arising from your use of or inability to use the Service.
Our total aggregate liability arising out of or relating to these terms or the Service will not exceed the greater of (a) the fees you paid us in the twelve months before the event giving rise to the claim, or (b) USD 100. While the Service is provided free of charge, the cap is USD 100.
These limits apply whatever the legal basis of the claim — contract, tort, negligence, strict liability or otherwise. Where a jurisdiction does not allow a particular exclusion, our liability is limited to the least the law permits.
You agree to indemnify and hold harmless Nalevra, its affiliates, officers, employees, agents, reviewers, and licensors against claims, liabilities, damages, losses and reasonable costs arising from: your use of the Service; your breach of these terms; your breach of any law or third-party right; information you submitted that was inaccurate or incomplete; or your use of Service output in dealings with regulators, investors, customers, or other third parties.
This does not apply to the extent the claim arises from our own breach, negligence, or wilful misconduct. If you are a consumer, this section applies only to the extent permitted by consumer protection law where you live.
You may close your account at any time in your account settings or by emailing legal@nalevra.com. Your access ends and your data is handled per the Privacy Policy. Export anything you want to keep before you close it.
We may suspend or terminate your account if you materially breach these terms, misuse the Service, or create risk for other users. Except where the breach is serious or unlawful, we will give you notice and a reasonable chance to put it right first.
Sections that by their nature should survive termination do so — including 5, 6, 10, 14, 16, 17, 18, 20, and 22.
These terms are governed by the laws of the Federal Republic of Nigeria, where Nalevra Limited is incorporated, and the courts of Nigeria have jurisdiction over any dispute — except where mandatory law gives you the right to bring proceedings in, or to rely on the law of, the country where you live. Section 21 preserves those rights.
Talk to us first. Before starting formal proceedings, email legal@nalevra.com. Most disputes are misunderstandings and we will try in good faith to resolve yours within 30 days.
Business users. If informal resolution fails, a dispute between Nalevra and a business user will be referred to arbitration in Lagos, Nigeria under the Arbitration and Mediation Act 2023, before a single arbitrator, conducted in English. This does not stop either of us seeking urgent injunctive relief from a court.
Consumers. Arbitration is optional for you, never mandatory. You keep the right to bring proceedings in the courts of the country where you live.
Some rights survive whatever a contract says. Nothing in these terms removes or limits:
Where any provision of these terms conflicts with a mandatory right you hold, the mandatory right wins and the rest of these terms continues to apply.
We may update these terms as the Service and the law change. The effective date at the top always shows the current version. For material changes we will give at least 30 days' notice by email or in the platform before they take effect. If you do not accept a material change, you may close your account before it applies — and if you have paid for a period you will not now use, we will refund the unused portion.
Questions about these terms: legal@nalevra.com
Privacy questions: privacy@nalevra.com